FAQ-Shipping Method

All purchased apparel product within Canada and USA are shipped via Canada Post using economical and traceable methods. Once the product is shipped, the tracking number, along with all shipping information will be sent to the customer via email.

For international orders, both tracked and non-tracked shipping options will be available at checkout. Customers may choose cheaper non-traceable methods, shipped at the risk of the buyer. Once your parcel clears customs, it will be handed over to your local shipping carrier for final delivery. 

We promise products will be packaged with lots of care, but Hearken will not be held responsible for damaged packages upon arrival.

Hearken will not be held liable in any case of lost or damaged product/packaging.

Hearken will not be held responsible for international duties on any packages leaving Canada. Hearken has no control over international duties, and the purchaser will be held responsible for any charges imposed.